Where can I purchase Maiki?

Maiki is exclusively available via maiki.com.au only, and at present cannot be purchased anywhere else.

What currency do you charge in?

We are priced in Australian Dollars (AUD)

How can I contact you?

Should you have any questions, please contact info@maiki.com and we will endeavour to respond to your enquiry as soon as possible

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Afterpay

Do you accept Afterpay?

Yes! For all information pertaining to ordering with Afterpay, please see here

How can I track my order?

Once your order has been dispatched, you will receive a tracking number you can trace your order with via australiapost.com.au

Where do you ship to?

We ship internationally and offer shipping methods that best suit your needs

What are your shipping times?

Please visit our shipping page to review our terms

Are returns free?

Please be aware that should you wish to return for an exchange or refund, the cost of shipping must be incurred by yourself. Maiki does however cover the shipping of your new pieces that you have requested for exchange.

Where is Maiki produced?

Maiki Lingerie is designed in Melbourne, Australia and is produced overseas from the finest Japanese lace and silk

What if the item I receive is damaged or faulty?

We always strive to ensure our pieces are of the highest quality and standard. However, if you believe your Maiki pieces are faulty or damaged, please contact us straight away at info@maiki.com.au so we can assess the matter

What size should I order?

Please view our size guide in order to select them most suitable sizing for yourself. Our measurements and sizes are true to size, so please select the size you would normally wear. If you would like more detailed sizing information, please do not hesitate to contact info@maiki.com.au

How do I care for my Maiki pieces?

Where possible, we recommend that you wash your Maiki pieces on a delicate cycle and place your pieces within a Lingerie Bag. Alternatively, hand wash your items where possible.